LivePerson Experts & Developers
VERSA is home to a team of experienced LivePerson developers and solutions architects. We specialise in designing and implementing AI bots across a range of platforms.
NLU design and implementation
A strong and accurate NLU (Natural Language Understanding) is key to creating and scaling the conversational experiences. We're experts in recognizing intents to resolving queries quickly and with accuracy.
Live agent augmentation
We design and strategise methods of improving live agent experiences using AI and machine learning. From rerouting calls to agents to creating and building conversational AI live agents.
Maximise the value of your LivePerson products with ongoing support and technical assistance from us to help discover new tools and resolve any issues.
Key LivePerson outcomes of this service
- End to end delopyment of LivePerson’s Conversation Builder
- Ownership of LivePerson's Conversation Manager System
- Help leverage the tools within LivePerson's Conversation Orchestrator
- Management of entire client side configuration
- Technical development & management from API intergrations, NLU flows to Dialog Management
Our in-house LivePerson expertise
- Conversational Strategist
- Conversational Designer
- Solution Architect
- Technical Support
- Development and DevOps
- Data Analyst
- Quality Assurance
VERSA helped automate customer service through the website via a virtual customer assistant with live agent handover.