Our Experience with Local Council
A recent review of digital transformation in the public sector uncovered an accepted truth: councils are expected to do more with less. As Australian local governments recover from a year of lost revenue, they are looking to understand what service delivery looks like in a post COVID world and how they can ensure the best bang for their buck.
Common Council Challenges
As community expectations and technology evolve, so too must local governments. Delivering customer-centric experiences is essential for councils that want to keep up with the growing and changing expectations of their community.
Councils often approach us with similar challenges:
- Customer experience
- Legacy systems
- Reduced Revenue
- Proving ROI