Contact Micheal (Hughsey)

Michael is a customer driven creative leader who delivers award winning strategy, concepts and craft across copy and design.

For the past 15 years he's helped shape some of Australia’s most innovative and successful agencies while solving problems for the world's biggest brands. His multi-modal approach to conversational design has seen him work on text-only chatbots and combined voice/visual projects, including a number of large-scale chat and narrative based games.

In 2019, Michael formalised his experience by becoming a certified Conversation Designer, later earning further certification as a RASA conversational AI developer and Botsociety Professional. This curiosity and respect for how humans communicate - combined with an autodidactic approach to cutting edge technology and love for the written word - keep him at the forefront of chat led customer experiences.

Contact directly

Michael Oso-Hughes

Design Director





700 Swanston Street


+61 3 8689 9860