VERSA: Shaping the Future Museums
At VERSA, we specialise in Digital Transformation powered by conversational AI. We are experts at helping businesses understand, design, create and manage unified, omni-channel experiences that put the customer first.
We believe in a strategy first approach to all our work. Below is some of the ways in which we can do that for Museums Victoria.
Strategic Thinking & Ideation
Our Team has worked together to ideate on how we could create a seamless end-to-end customer journey powered by Digital Technologies.
We asked ourselves what does being good at omnichannel really look like? The answer? Using channels for what they’re best at.
These workshops help unpack the context of your problem or goal. They use creativity and design thinking to establish innovative solutions. Workshops are highly personalised and tailored to a specific client or challenge.
Detailed strategy for product road mapping, includes clearly defining scope, prioritising goals and objectives, data and insight-driven recommendations and production-ready user stories.
System, content and data audits
These audits involve establishing desired outcomes, listing the content or data to be analysed, interpreting key metrics, identifying and analysing gaps and preparing recommendations.
Proof of concepts
We unpack and dissect concepts to determine their real-world feasibility and potential. This testing affirms and reveals new information critical to any concept finalisation.
Research and insights
We examine existing artefacts to reveal new insights and research that puts you in a position to adjust and alter your digital strategy or platform in an effort to improve user experience or efficiency.