Our Services

Customer Service Channels

Building and optimising customer service experiences through the power of conversational AI and machine learning. 
How we help
From live chat augmentation to virtual assistants across all conversational channels, we know how to have better conversations with your customers and introduce unprecedented operational efficiencies for your business.

Outcomes

What are the outcomes of this service?

  • Improve customer acquisition with 24/7 service, personalisation and rapid issue resolution
  • Improve agent experience, enhancing engagement across your support team
  • Scale rapidly to best suit changing conditions
  • Understand customer sentiment in real time, keeping your finger on the pulse
  • Increase revenue per customer, while reducing cost to serve 

We’re experts because we have been at the forefront of conversational design and artificial intelligence in Australia since it arrived and have led the charge ever since.

Capabilities

What in-house expertise do we offer for this service?

  • Conversational strategy
  • Conversational design
  • Solution design and architecture
  • Business analysis
  • Data and insights
  • User experience design
  • Customer research
  • Creative design
  • Development and DevOps 
  • Quality assurance