Customer Service Channels

Insight and recommendations for creating and implementing omni-channel strategies. Helping you shape optimal experiences across all channels, from Instagram to In-Store, and beyond.

NLU (Natural Language Understanding). We specialise in designing and implementing AI bots across a range of platforms including web, mobile, social, IVR, agent assist and voice.

We design and strategise methods of improving live agent experiences using AI and machine learning. From rerouting calls to agents to creating and building conversational AI live agents.

The way we communicate with customers is always changing. As a result, ongoing optimisation powered by meaningful data and insight is crucial in driving customer service and UX improvements long-term.

Technical expertise to help clients integrate new systems into existing channels, designing and building interfaces that communicate optimally within your digital ecosystem. 

Setup, interpret and translate data to build prioritised roadmaps. Our insights guide the optimal path forward, takingout the guesswork as to what might work, with validated targets and outcomes across every touchpoint.

We place a strong emphasis on personal data security. We work to ensure that personally identifiable information (PII) is handled ethically and securely, creating a safer experience for users.