Case Studies/City of Port Philip

City of Port Philip

See it in action

Digital Transformation case study. Find out how VERSA created the city's core web framework, with a headless CMS and 14 different high-volume sites.

Strategy & Research

A digital change

In 2019 Port Phillip Council’s digital heart was in need of a major upgrade. 53% of customers reported that they were unable to find what they were searching for, or that they required further information following their visit to the website.

At the same time, legacy systems and platforms were impacting efficiency, meaning Council's digital ecosystem required much more than a new lick of paint.

Technology & Development

Customer centric tech-stack

After extensive user research and customer engagement process, we began a thorough audit of the existing digital ecosystem to define the future technology stack.

In updating City of Port Phillips online services to new systems we found opportunities for more efficient customer service. City of Port Phillip uses a style library supported through a headless CMS framework to allow for speed and scalability.

UX & Design

Atomic design with a centralised CMS

The development of City of Port Phillip’s future core web framework is underway, with a custom pattern library created using atomic design principles. This, combined with the use of Umbraco CMS, will allow Council to easily manage and update their suite of websites within one centralised platform.

The MVP solution launched first in March 2020 with three pilot sites for St Kilda Film FestivalA, St Kilda Fest and Live & Local. We've just launched the South Melbourne Market, library and council sites, they've been well-received by customers and customer service staff alike.